P.O Box 35417-00100,
Nairobi, Kenya
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Terms and Conditions – Airstream Broadband Net
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1. Introduction
Welcome to Airstream Broadband Net. These Terms and Conditions govern your use of our internet services, website and any related products or services provided by Airstream Broadband Net ("we," "our," or "us"). By subscribing to our services or using our website, you agree to be bound by these terms. Please read them carefully.
Airstream Broadband Net is a licensed Kenyan Internet Service Provider (ISP) registered in Kenya. Our services include high-speed fibre internet, network infrastructure, managed connectivity solutions and related products for residential, commercial and mixed-use developments.
2. Definitions
"Service" refers to the internet connectivity, network infrastructure, managed services and any other products provided by Airstream Broadband Net.
"Customer" or "You" refers to any individual, business, or entity that subscribes to or uses our services.
"Agreement" means these Terms and Conditions, together with any applicable service agreements, invoices and policies.
"Equipment" refers to any routers, switches, fibre optic cables, access points, or other hardware provided by Airstream Broadband Net to facilitate service delivery.
3. Service Provision
3.1 Airstream Broadband Net agrees to provide internet services and related solutions as described in your chosen package or service agreement.
3.2 We strive to maintain a network uptime target of 99%, but we do not guarantee uninterrupted or error-free service. Service may be affected by factors beyond our reasonable control, including but not limited to power outages, network congestion, third-party infrastructure failures, force majeure events and government regulations.
3.3 We reserve the right to modify, upgrade, or temporarily suspend services for maintenance, network improvements, or technical reasons. Where possible, we will provide prior notice of any planned service interruptions.
4. Customer Obligations
4.1 You agree to use our services in compliance with all applicable Kenyan laws and regulations, including but not limited to the Kenya Information and Communications Act and any guidelines issued by the Communications Authority of Kenya (CAK).
4.2 You shall not use our services for any unlawful, fraudulent, or malicious purposes, including but not limited to:
Unauthorised access to other networks or systems
Distribution of malware, viruses, or harmful code
Spamming or phishing activities
Copyright infringement or distribution of illegal content
Any activity that interferes with the network or other users' connectivity
4.3 You are responsible for maintaining the security of your account, passwords and any equipment on your premises. You must notify us immediately of any unauthorised use or security breach.
4.4 You must provide safe and suitable access to our technicians for installation, maintenance and repair activities on your premises.
5. Installation and Equipment
5.1 Installation timelines typically range from 24 to 48 hours for residential services, subject to site readiness and technical feasibility.
5.2 All equipment provided by Airstream Broadband Net remains our property unless otherwise agreed in writing. You are responsible for the safekeeping of this equipment and must return it in good working condition upon service termination, subject to fair wear and tear.
5.3 You shall not tamper with, modify, or attempt to repair any equipment provided by us without our prior written consent.
5.4 Costs for installation, cabling and equipment may be charged as per your service agreement. Any damage to equipment caused by misuse, negligence, or unauthorised handling will be charged to you.
6. Billing and Payments
6.1 Service fees, installation charges and any other costs are as specified in your service agreement, invoice, or package description.
6.2 Payments are due as per the billing cycle stated in your agreement. Late payments may result in service suspension or disconnection.
6.3 We reserve the right to adjust pricing from time to time. Any changes will be communicated to you with reasonable notice.
6.4 All payments are non-refundable unless otherwise determined by us in our sole discretion. Refunds, if any, will be processed in accordance with our refund policy.
7. Termination and Suspension
7.1 Either party may terminate this Agreement by providing written notice as stipulated in your service agreement.
7.2 We reserve the right to suspend or terminate services immediately if:
You breach any provision of these Terms and Conditions
You fail to make payment when due
Your use of our services poses a security risk or violates applicable laws
We are required to do so by law or regulatory authority
7.3 Upon termination, you must return all equipment provided by us and settle any outstanding balances.
8. Limitation of Liability
8.1 To the fullest extent permitted by law, Airstream Broadband Net shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, data, or business opportunities, arising from the use or inability to use our services.
8.2 Our total liability to you shall not exceed the total amount paid by you for the services during the three (3) months preceding the claim.
8.3 We do not warrant that our services will meet your specific requirements or that they will be uninterrupted, timely, secure, or error-free.
9. Privacy and Data Protection
9.1 We are committed to protecting your privacy in accordance with the Kenya Data Protection Act, 2019.
9.2 We collect and process personal information solely for the purposes of providing services, billing, customer support and improving our offerings. We do not share or sell your personal data to third parties except as required by law or with your consent.
9.3 For more information, please refer to our Privacy Policy available on our website.
10. Intellectual Property
10.1 All content on our website, including text, graphics, logos and software, is the property of Airstream Broadband Net or its licensors and is protected by copyright and intellectual property laws.
10.2 You may not reproduce, distribute, or create derivative works from our content without our prior written consent.
11. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of any third-party sites. You access such sites at your own risk.
12. Force Majeure
Neither party shall be liable for any failure or delay in performance resulting from circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government actions, power outages, or network failures.
13. Amendments to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website and continued use of our services constitutes acceptance of the updated terms. Please review these terms periodically.
14. Governing Law and Dispute Resolution
14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya.
14.2 Any disputes arising out of or relating to these terms or our services shall first be resolved through good faith negotiations between the parties. If negotiations fail, the dispute shall be submitted to mediation or arbitration in Nairobi, Kenya, in accordance with Kenyan law.
15. Contact Information
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us at:
Airstream Broadband Net
P.O. Box 35417–00100
Nairobi, Kenya
Phone: 0702 392 926 / 0742 286 989
Email: airstreambroadbandnet@gmail.com
Last Updated: 2026-07-27
