P.O Box 35417-00100,
Nairobi, Kenya
Content:
1. Introduction
Welcome to Airstream Broadband Net. We are a licensed Kenyan Internet Service Provider (ISP) committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our services, visit our website, or interact with us.
We comply with the Kenya Data Protection Act, 2019 and other applicable data protection laws in the Republic of Kenya. By using our services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
Full name
Physical address and location
Email address
Phone number(s)
Identification documents (for KYC compliance)
Payment and billing information
2.2 Service Usage Information
Internet usage data
IP addresses
Device information
Network performance data
Connection logs
Service preferences and package selections
2.3 Website Usage Information
Browser type and version
Operating system
Pages visited
Time and date of visits
Referring website URLs
Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
To provide, install and maintain our internet and network services
To manage your account and billing
To respond to your inquiries, complaints and support requests
To notify you about service updates, maintenance and changes
3.2 Improvement and Development
To analyse service usage and improve our network performance
To develop new products, features and packages
To monitor and optimise network security
3.3 Marketing and Communication
To send you promotional offers and service updates (with your consent)
To share information about new products and packages
To conduct customer satisfaction surveys
3.4 Legal and Regulatory Compliance
To comply with applicable laws, regulations and court orders
To prevent fraud, misuse and illegal activities
To cooperate with law enforcement and regulatory authorities as required by law
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
Consent: When you have given us explicit consent to process your data
Contractual Necessity: To fulfil our obligations under your service agreement
Legal Obligation: To comply with Kenyan laws and regulatory requirements
Legitimate Interests: To operate and improve our business, provided your rights do not override our interests
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
5.1 Service Providers
We may engage trusted third-party vendors to assist with service delivery, including:
Payment processing and billing services
Network infrastructure providers
Technical support and maintenance contractors
Customer relationship management platforms
These third parties are bound by confidentiality and data protection obligations.
5.2 Legal and Regulatory Authorities
We may disclose your information if required by law, court order, or government regulation, or if necessary to:
Protect our rights, property, or safety
Enforce our Terms and Conditions
Investigate and prevent fraud or illegal activities
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or destruction. These measures include:
Encryption of sensitive data
Secure network monitoring systems
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Staff training on data protection and confidentiality
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
Provide our services and fulfil our contractual obligations
Comply with legal, regulatory and accounting requirements
Resolve disputes and enforce our agreements
When your information is no longer required, we will securely delete or anonymise it.
8. Your Rights
Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal information:
8.1 Right to Access
You have the right to request a copy of the personal information we hold about you.
8.2 Right to Rectification
You have the right to request correction of inaccurate or incomplete information.
8.3 Right to Erasure
You have the right to request deletion of your personal information, subject to legal obligations.
8.4 Right to Restrict Processing
You have the right to request that we limit how we use your information.
8.5 Right to Data Portability
You have the right to request your data in a structured, machine-readable format.
8.6 Right to Object
You have the right to object to the processing of your data for marketing or other purposes.
8.7 Right to Withdraw Consent
Where we rely on your consent for processing, you may withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in Section 12 of this policy.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
Enhance your browsing experience
Analyse website traffic and usage patterns
Remember your preferences and settings
Provide personalised content
You can control cookie preferences through your browser settings. However, disabling cookies may affect some website features.
10. Third-Party Links
Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a child, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on our website with the updated date.
We encourage you to review this policy periodically. Continued use of our services after changes constitute acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
Airstream Broadband Net
P.O. Box 35417–00100
Nairobi, Kenya
Phone: 0702 392 926 / 0742 286 989
Email: airstreambroadbandnet@gmail.com
Data Protection Officer:
For privacy-related matters, you may also contact our Data Protection Officer via the email or phone numbers above.
14. Complaints
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.
Last Updated: 2026-07-27
